7 Common Weaknesses we see in ISO-Certified Systems

Working with SMEs across Australia and New Zealand, we often come across recurring gaps in ISO-certified systems - issues that not only undermine the value of certification but also hold back real business improvement.

1. Token improvement objectives

   Often vague, low-effort, and rarely tracked with intent. Improvement should stretch capability, not tick a box.
   

2. Business continuity is overlooked

   Risks and issues are identified, but continuity planning is missing or disconnected. A real risk in today’s volatile world.
   

3. Outsourced IT services rarely assessed

   In the digital age, trusting external providers without due diligence (e.g. on capacity, response time, cyber resilience) is a growing concern.
   

4. Competency assessments done for form’s sake

   Simple checklists don’t tell you if your people are truly capable.
   

5. Management Review Minutes fall short

   Often poorly documented and missing clear outputs required from top management. This weakens decision-making and accountability.
   

6. Slow and ineffective issue resolution

   Non-conformances and corrective actions lack meaningful follow-up or root cause analysis. Recurrence risks remain high.
   

7. Actions to address business risks and opportunities often stall

   With little urgency or tracking, businesses miss the chance to turn risks into competitive advantage.
   

ISO systems should work for the business, not just for the certificate!

If you're ISO-certified and any of the above sounds familiar, it's time to revisit how your system adds value, not just compliance.

With over 25 years of experience providing independent certification, our team knows what works.

Get in touch to find out how we can revitalise your ISO system - starting with a free, no-obligation quote.